After contacting many people regarding "Crystal Palace Group" this is one of my many responses I did receive. I initially contacted them about my experience and all the complaints about this "company."
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THIS WAS THE FIRST RESPONSE......................
From: The Gambling Commission
To: xxxxxx
Sent: Monday, February 19, 2007 5:29 AM
Subject: RE: Crystal Palace Group refuses to pay customers money they have won.
Dear Kim
Thank you for your email of 17 February 2007.
Having looked at the website
www.luckypyramidcasino.com it would appear that it is registered in Canada with the Kahnawake Gaming Commission. I would therefore recommend that you direct your complaints to them as we at the Gambling Commission only have jurisdiction over companied based in the United Kingdom.
The Kahnawake Gaming Commission’s contact details are as follows:
Website:
www.kahnawake.com/gamingcommission
Complaints page:
http://www.kahnawake.com/gamingcommission/
Email:
kgc@mck.ca
If you have any further queries please do not hesitate to contact us.
Regards
Miss H Tibbetts
Licensing Administrator
Gambling Commission
0121 230 6666
www.gamblingcommission.gov.uk
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THIS WAS MY REPLY..........................
From: XXXXX
Sent: 19 February 2007 18:08
To
Kahnawake Gaming Commission)
kgc@mck.ca; (The Gambling Commission)
info@gamblingcommission.gov.uk
Subject: Lucky Pyramid Scam..................... this was my response from the GAMBLING COMMISSION ........
Dear Gambling Commission,
Thank you for your response.
I do have several questions for you. I did find this on your site.....
Qualifications Summary
The 10 abiding factors of the Gambling Commission Standards which monitor randomness, fairness and ability and guarantee to pay winners are listed below.
Consistent random mathematical testing of software pass rate.
Posted rules of each casino member are accurately followed.
Each free trial version of software must offer the same rules and odds of paid version.
Payout odds and percentages must be true at all times.
Game device simulations (cards or dice) must statistically react exactly like real world version of device.
Wagers must be honored despite power failures or player interruptions.
Ample cash reserves must be sustained in order to pay winners.
Player disputes must be addressed quickly and accurately.
Player transaction logs will be thoroughly maintained.
Casino representatives must be available to discuss player account activity.
Now, can you please tell me if this casino is not following these procedures, why are they still able to scam people. WHY! It is clear from previous emails you have received from me that this company scams people.
Let me break it down for you.....
if you take a look online for consumer complaints about this company, there are many. Okay, regarding number 5 (game device simulations), take a look at this link, and look at first entry. According to this, the dice are fixed. I have not seen the picture and will not confirm either way, but you cannot refuse to listen to these consumers complaints.........................
http://www.casinomeister.com/forums/...ot-string.html
They DO NOT pay their customers money and rip them off................
Why would you put your logo and name on a site that has fraud written all over it?
You tell me to contact the Kahnawake Commission, for they are registered with this company in Canada. I wish I could contact them for they return my emails. Now, ain't that strange.
This is on "lucky pyramid casino's" homepage........
This casino (
http://www.luckypyramidcasino.com) is owned and operated by:
Crystalisle Management Ltd. based in Nicosia, Cypus.
Thank you, and Good Luck!
Lucky Pyramid Casino
If you will not deal with this because they are registered in Canada, why do you have your logo on their site, especially when they have been "roughed" and have had many, many complaints about them.
ANy further help would be appreciated and I thank you for your time.
Sincerely,
Kim Smith
p.s funny how some people just avoid the issue and tell you to contact another person, or they just simply won't answer questions, or just return your emails.
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I THEN RECEIVED THE FOLLOWING 2 EMAILS FROM THE GAMING COMMISSION..............
(FIRST ONE)
Thank you for contacting the Gambling Commission. We acknowledge receipt of your email enquiry. A member of the Enquiries team will respond to you within 3 working days. We may contact you initially to obtain further information from you to enable us to answer you query.
If you need to contact us urgently please contact Enquiries on 0121 230 6666.
This email and any files transmitted with it are private and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please return it to the address it came from telling them it is not for you and then delete it from your system.
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SECOND EMAIL I RECEIVED
Dear Kim
Thank you for your e-mail dated 19th February 2007
The gambling commission (the internet gaming authority) you refer to appears to be bogus. Our website is as follows:
http://www.gamblingcommission.gov.uk...sp?ContentId=1
For your reference, I have found an address for Crystalisle Management.
Crystalisle Management Ltd
74A Ayiou Eleftheriou Street
Nicosia 2055
Cyprus.
If you have any further queries relating to this please contact me.
Yours sincerely
Andrew Dixon
Licensing Administrator
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B4 4BP
0121 230 6666
www.gamblingcommission.gov.uk
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Ain't that interesting.....................
If you click on the "gambling commission" logo on "Lucky Pyramid's" casino website....
http://www.luckypyramidcasino.com (yellow logo to far right) it directs you to a site.
As it turns out, this site is bogus, according the UK gambling commission.
As I had mentioned earlier if you, or anyone you know of, has been a victim of Crystal Palace Group PLEASE let me know.
IF we act together, you never know what can happen !!